Membership cancellation T&C’s

Rounders England Membership
Cancellation terms and conditions

Return & Refund Policy
Cancellation of Rounders England membership:

If for some reason you are not entirely pleased with your membership purchase, we’re here to help and will endeavour to provide a remedy to ensure your customer  satisfaction. If you still wish to cancel your membership as a responsible and caring company we must draw your attention to our terms and conditions below.

Conditions of Refunding Membership

You have 28 calendar days to inform our office team that you wish to cancel your membership commencing from the first date of membership purchase. Beyond that threshold no refunds will be processed unless Rounders England fail to provide a membership service as advertised (see our membership terms and conditions on our website). This does not affect your statutory rights.

Please note that Rounders England Membership is purchased as a singular product lasting annually. We do not refund part-used memberships nor do we offer single months of membership.

A full refund will be issued providing the following conditions are met:

  1. All membership gifts and benefits previously received as a result of first purchasing a Rounders England paid membership including any free gifts, must be returned in an unused and original condition with their original packaging where applicable.
  2. You must not have participated in any activities that have invoked or at your request or involvement or any third party request or involvement initiated a claim or demand for compensation through the combined liability and/ or personal accident cover that forms part of your member benefits.
  3. Your original payment was not cancelled or refused during the sign up process.
  4. You are the membership main account holder and are not acting as a third party in the process. (In certain conditions where you, the original membership account holder is incapacitated through illness or other means we require your written authority for a third party to act on your behalf).

Return of benefits

Once we are in receipt of your unused and returned member benefits, we will inspect the items and assuming the above conditions have been met – we will process your refund request without delay.

Dependent on your card issuer’s terms and conditions you will receive the relevant credit to your card account/ chosen payment method within 3 business days.

If for any reason you have not fulfilled the conditions above we reserve the right to either:

i) Return all gifts or benefits to you in the condition received and decline any refund of membership.

OR

ii) Make a deduction of 30% of your original membership costs if any returned items are not in their original condition or original packaging. The balance will be refunded via your original method of payment.

Please note under no circumstances can we refund your membership if you have initiated or are in the process of making an insurance claim through your Rounders England combined liability insurance or personal accident insurance benefit.

Shipping / carriage costs

Customers are responsible for paying for their own shipping/ carriage costs for returning items to our offices. Please note that shipping/ carriage costs are non-­refundable.

The address for returning member benefits or gifts is: Rounders England Limited, P.O. Box 4458, Sheffield, S20 9DP

Contact Us

If you have any questions on how to return your item to us, contact our membership administration team at: support@roundersengland.zendesk.com

For your guidance and support our customer–related policies are available for viewing on our website at:
https://www.roundersengland.co.uk/ngb/about/policies/